What To Expect


If you have a mild to moderate intellectual disability, you can be referred to one of our programs by an Allied Health Professional, Support Coordinator, Local Area Coordinator or any other professional working closely with you.  You or your representative/nominee also have the option of self-referring.  If a referrer has any specific questions or concerns they’d like to discuss prior to a referral, we are happy to discuss.

Once we receive a referral via our online referral form, we arrange a “get to know you session” where we discuss:

  • Your current goals (if any)
  • Program suitability
  • The current support you’re receiving
  • Support we can help you with

If you are an NDIS participant, it is important for us to get a copy of your NDIS plan so we can provide the highest level of service.  If all goes well, and we’re able to provide adequate support and our values align, we will then draft a Service Agreement and ask for consent to discuss your case with other providers as appropriate.  Prior to your first session, we will discuss your case with your plan manager or Local Area Coordinator, and your Support Coordinator to ensure adequate NDIS funding is available and set aside, to ensure continuity of service.

Please note that as we are not a registered NDIS provider, we are only able to charge plan and self managed participants back to the NDIS.  Agency managed participants may use our services on a fee-for-service basis.

What To Expect


During the onboarding session, we go through an orientation explaining how the program works in order for you to get the most benefit out of our services.  We also develop a strategy that breaks your goals into smaller tasks that we can focus on during the program.  If you don’t have any specific goals set, we can use the Adolescent/Adult Goal Setting Tool (AAGST) to define those goals.

Ongoing Support

This is where the rubber hits the road.  We work closely with you to help you build the skills and confidence to successfully complete each of the tasks required to meet your goals.  Support can come in many forms, such as:

  • One-on-one sessions
  • Group sessions
  • Workshops
  • Webinars
  • Role play
  • Appointment support
  • Or whatever else is deemed necessary and appropriate

When delivering our program, we value input from yourself, your parents, carers or other professionals on methods we can use to best support you.  Although our coaches have years of experience in their areas of expertise, we are always open to suggestions for improvement.

What To Expect
What To Expect


We conduct a review session at least once every three months to track how you are progressing towards your goals. This gives us the opportunity to make any necessary adjustments or set new goals and develop a new strategy as required.  Worst case scenario, if you’re not on track we work to identify areas that require further support, or we may reassess your suitability for the program and refer you to a more appropriate service if necessary.

Future Opportunities

Once you have gained adequate skills and experience in an area of expertise, we may offer you the opportunity of becoming a peer coach.  Our coaches are supported through continuous professional development in order to build leadership skills, discover innovative ways to provide support and provide the highest level of service.  Roles on offer may involve paid or voluntary work on a part-time or full-time basis.

What To Expect
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